← All projects
Health and wellbeing · appointment-based practice · Automation · 2026
Appointment reminders that cut no-shows without phoning anyone
Automatic reminders 48 and 24 hours ahead, with an option to reschedule. Reception stopped spending the morning calling people one by one.
Described by sector, with no clinical or personal data.
Reminders
48h and 24h
Reschedule
Without calling
Gaps
Spotted earlier
Clinical data
Out of scope
Power AutomateOutlook 365SharePointBookings
Context
- Reception phoned every patient the day before to confirm.
- The calls took the whole morning and still only reached about half of them.
The problem
- Gaps discovered only once the patient hadn't turned up, impossible to fill at that hour.
- One person tied up calling instead of serving the people at the desk.
What I did
- Automatic reminders at 48 and 24 hours through the patient's preferred channel.
- A reschedule button that needs no call: the slot is released in the diary instantly.
- An internal notice when a slot frees up, so it can be offered to the waiting list.
- A record of who confirms and who doesn't, holding no clinical data in the workflow.
Result
- A gap is known hours or days ahead rather than at appointment time.
- Reception gets the morning back for the people in front of them.